Knowledge Base & Answers
Frequently Asked
Everything you need to know about our multi-provider payment gateway, acquiring MIDs, developer API integration, and turnkey platform.
How can I request a new gateway integration?
Gateway
Contact us via support email or phone with the provider name, website, and documentation. Our team will review the requirements, clarify key points if needed, and provide an estimated integration timeline, usually within 5 business days depending on the current request queue.
What payment methods are supported?
Gateway
The platform supports multiple payment methods depending on the connected providers, including bank cards, open banking, Apple Pay, Google Pay, PayPal, alternative payment methods, and local payment options.
Can I connect multiple payment providers?
Gateway
Yes, you can connect multiple providers and manage them through a single interface, allowing routing and failover between providers.
How does transaction routing work?
Gateway
Transactions can be routed dynamically based on predefined rules such as country, currency, payment method, or provider performance.
Do you support recurring payments?
Gateway
Yes, recurring payments are supported depending on the capabilities of the connected payment provider.
What currencies are supported?
Gateway
Multiple currencies are supported depending on the payment providers you integrate.
How can I add my own MID (Merchant ID) from a payment provider?
Gateway
Currently, adding your own MID is available via request through our support email. Soon, you will be able to configure and manage your payment provider MIDs independently for each service directly within the platform.
How does onboarding work?
Onboarding
Until you go fully live, you have a €5,000 balance limit that you can use for integration and testing on our platform. This amount can be withdrawn back to you, but transaction fees will be retained as described in the pricing. After reaching this limit, incoming transactions will be locked. To switch to live mode without restrictions, you must contact us via support email to proceed with the basic KYC process.
Is sandbox available for testing?
Onboarding
No, there is no separate sandbox environment. Testing is done on real systems with real transactions, using a controlled onboarding limit before full live activation.
Is KYC required?
Onboarding
Yes, KYC is required when moving to full live mode without limits to comply with regulatory requirements.
How long does integration take?
Onboarding
Integration time depends on the complexity and provider requirements. Typical integrations take up to 7–10 business days, depending on the current pipeline of requests.
How does the white-label solution work?
White Label
We offer multiple options: hosting on our servers or deployment on your infrastructure. If hosted on your server, we provide minimum system requirements and use code encryption to protect our intellectual property. This option offers lower fees. Hosting on our servers is more expensive but includes full maintenance, stability, and 24/7 support. Both scenarios include regular system updates, improvements, and new feature deployments.
Is it possible to customize the payment page?
White Label
Yes, the payment page can be customized upon request according to your branding and functional requirements.
Do you provide technical support?
White Label
Yes, we provide support via email, Telegram bots, and other channels. For hosted solutions, 24/7 support is available. Telegram bots are also used for real-time system and traffic notifications.
How can I request a new HTTP bridge integration for zero-code migration?
HTTP Bridge - zero code migration
Contact us via support email or phone, providing the provider name, website, and API documentation. We will review the details, clarify key points if needed, and provide an estimated implementation timeline, usually within 5 business days depending on the current request queue.
Can I migrate from another payment system?
HTTP Bridge - zero code migration
Yes, using our HTTP bridge, you can migrate from another system with minimal or zero code changes. The bridge translates the external payment system API protocol into our internal API protocol and proxies it to our system, meaning in most cases only the payment URL needs to be changed.
How are webhooks handled?
HTTP Bridge - zero code migration
The system sends webhook notifications for transaction status updates. You can configure endpoints and process events in real time. Webhooks are also forwarded through the HTTP bridge, transformed into the target payment system structure, and delivered to your configured endpoint.
Do you provide API documentation?
HTTP Bridge - zero code migration
Yes, full API documentation is available, including request/response formats, authentication, and integration examples to help developers integrate quickly.
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Still have questions or need custom integration help?
Our payment engineering team is ready to assist with provider routing, API docs, and custom payment schemes.